CAREER WITH BRAC TANZANIA BRAC is one of the world’s largest development organisation having extensive development programmes globally. BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. We use an integrated model to change systems of inequity through social development programmes, humanitarian response, social enterprises, socially responsible investments, and a university. We are a global leader in developing cost-effective, evidence-based programmes in conflict-prone and post-disaster settings and were ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor. We operate in 14countries across Asia and Africa.

BRAC Maendeleo Tanzania and C-Sema have joined hands to collectively address Early Childhood Development (ECD) issues in Tanzania through rigorous and innovative approaches; problem-based solutions; and outreach programs targeting children with a focus on establishing a National ECD Child Helpline (ECD call centre) to support nurturing care of children aged 0-8 years and parents of all children, prioritizing those at risk and extremely marginalized. The ECD call centre will inform communities and caregivers to ensure children’s good health and nutrition, and protect them from threats. It will also give young children opportunities for early learning, through interactions that are responsive and emotionally supportive as well as supporting caregivers’ mental health and well-being.

In ensuring the smooth execution of this project,BRAC Maendeleo Tanzania is seeking applications from competent, dynamic, and self-motivated individual to fill up the following position:

Job Location: DSM, TANZANIA

Project Sustainability: 7 Months

Job Title: Call Center Manager / System Administrator

Job Responsibilities:
 Monitor queue and track inbound calls. Keep call center experts aware of inbound calls, call waiting, abandonment rate, etc.
 Manage a team of 12ECD Child Helpline Call Centre Experts (CCEs).
 Responsible for the team’s overall performance; motivate and encourage experts through positive communication and feedback.
 Take calls that experts can’t handle (call escalation) and be available when an expert appears to need assistance.
 Conduct weekly meetings with the team and report to management, collect, compile and present the data to the Operation Manager
aftereach week, events of last week, monitoring checklists, and a written performance summary of the team.
 Provide technical support for both hardware and software issues our users’ encounter.
 Manage the configuration and operation of client-based computer operating systems
 Monitor the system daily and respond immediately to security or usability concerns
 Create and verify backups of data
 Respond to and resolve help desk requests
 Upgrade systems and processes as required for enhanced functionality and security issue resolution
 Administrate infrastructure, including firewalls, databases, malware protection software and other processes
 Review application logs
 Install and test computer-related equipment
 Will be responsible for the development of project solution and changes in the application including updating of forms and questionnaire
 Will be responsible for resolution, up-gradation and bug fixing of technical issues


Required Qualifications and Experience:


 Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
 2-5 years of database, network administration, or system administration experience
 System administration and IT certifications in Linux, Microsoft, or other network-related fields are a plus
 Working knowledge of virtualization, VMWare, or equivalent
 Strong knowledge of systems and networking software, hardware, and networking protocols
 Experience with scripting and automation tools
 A proven track record of developing and implementing IT strategy and plans
 Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Job Title:Communication and Content Developer Manager

Job Responsibilities:
 Develop effective corporate communication strategies.
 Draft content (e.g. press releases) for mass media or company website.
 Organize initiatives and plan events or press conferences.
 Liaise with media and handle requests for interviews, statements, etc.
 Foster relationships with advocates and key persons.
 Collaborate with marketing professionals to produce copy for advertisements or articles.
 Perform “damage control” in cases of bad publicity.
 Facilitate the resolution of disputes with the public or external vendors.
 Assist in communication of strategies or messages from senior leadership  Execute internal processes to create documentation and content.

 Support organization publications and information dissemination
 Train and develop a training manual.
 Execute and uptake training deliverables.


Required Qualifications and Experience:
 Bachelor degree in Public Relations, Mass Communication, Communication Management, and Journalism. A Masters’s degree is an added advantage.
 At least 2 years of progressive working experience in a related field  Must be able to develop an internal communications strategy, working with senior executives and departmental managers.  Excellent writing and presentation skills.  Good team player.  Be eager to tackle the challenges of developing content that helps build brand recognition.
 Excellent organizational skills and the ability to meet deadlines.
 Demonstrated ability to use social media channels effectively to deliver marketing content.
 Graphic design software, such as Adobe Photoshop.
 Digital communication skills.
 Computer literacy.
 Written and verbal skills.
 Strategic thinking skills.
 Good eye for detail.


Job Title: M & E Data Analyst

Job Responsibilities:
 Provide reports to Child Helpline Manager on all data issues
 Work with project team and use statistical methods to analyze data and generate useful projects and business reports.
 Work with the management team to create a prioritized list of needs for each unit.
 Use data to create models that depict trends in service delivery and project implementation.
 Work with managers to outline the specific data needs for each project.
 Presenting data in charts, graphs, and tables as well as designing and developing relational databases for collecting data.
 Design and initiate required surveys to the benefit of BRAC’s strategy.  Design and maintain a database system  Manage project database to facilitate timely information updates, data quality assurance, sharing of information and learning, and data use for decision-making  Ensure all relevant programme staff can utilise the database to analyze program information and results  Work closely with the communication department in developing and disseminating programme results, best practices and success stories  Lead and coordinate assessment and evaluations of programmes


Required Qualifications and Experience:
 Bachelor degree in Statistics, Economics, or other related fields. Master degree as an added advantage
 Three (3) to five (5) years of relevant professional experience doing complex data analysis within programmes M&E context.
 Proven experience in leading, coordinating and managing M&E system
 Strong knowledge of data quality assurance, analysis, and reporting.
 Experience with monitoring and evaluation systems and frameworks for international development programs, including developing performance indicators, data collection, and analysis systems and tools.
 Computer Literacy
 High level of competency in managing data information
 Excellent English writing and verbal communication skills.
 Detail-oriented and hard-working.
 Ability to collaborate well on a team while also taking the initiative to complete assigned tasks with high competence.
 High level of integrity.
 Ability to communicate respectfully in a multi-cultural environment.
 Understanding of statistical software and data management required.
 Capacity to produce high-quality briefs and reports  Statistical and quantitative analysis skills
 Numerical skills -understanding of basic mathematical skills which include knowledge of numbers and figures, understanding relationships between numbers, interpretation of mathematical information
 Very strong analytical skills.


Job Title: Health Expert

Job Responsibilities:
 Respond to incoming/inbound calls and provide the needed services
 Send the required information to the stakeholders through outbound SMS services
 Responsible for resolution of inbound/outbound calls as per the workflow
 Responsible for validation of records & registration of beneficiaries
 Assist in resolution of queries
 Establish good working relations with the project team, government, and stakeholders at districts and regional level
 Link with responders in local authorities at district and regional level to enhance referral mechanism of cases
 Link parents and children with available services surrounding them
 Adhere to high ethical safeguarding standards and comply with all regulations
 Promote and abide by internal policies and procedures including child protection policy
 Develop and submit all reports to the supervisor
 Document well project success stories/case study/best practices/lesson learned and submit to supervisor
 Designing, managing and promoting health improvement programmes
 Raising awareness of good health, diet, and exercise
 Advising members of a particular community or social group
 liaising with, supporting the work of and providing expert advice to other voluntary, charity and statutory organizations
 Keeping up to date with current health promotion trends
 Will provide necessary health assistance to the caller/beneficiary over the phone for ECD related matters.
Required Qualifications and Experience:
 Bachelor degreein public health or education, health promotion, health studies, nursing, or sport and exercise. Postgraduate or master degree as an added advantage
 Registration as a public health practitioner
 Paid or voluntary work experience gained in any role with public health is highly valued
 Should have a mature, non-judgmental, confident, and caring manner.
 Must have the ability to interact well with people from a wide range of backgrounds.
 Must have good problem solving and project/time management skills.
 Excellent communication skills are vital.


Job Title: Mental Health and Psychosocial Counsellor

Job Responsibilities:
 Respond to incoming/inbound calls and provide the needed services
 Send the required information to the stakeholders through outbound SMS services
 Responsible for resolution of inbound/outbound calls as per the workflow
 Responsible for validation of records & registration of beneficiaries
 Assist in resolution of queries
 Establish good working relations with the project team, government, and stakeholders at districts and regional level
 Link with responders in local authorities at district and regional level to enhance referral mechanism of cases
 Link parents and children with available services surrounding them
 Adhere to high ethical safeguarding standards and comply with all regulations
 Promote and abide by internal policies and procedures including child protection policy
 Develop and submit all reports to the supervisor
 Document well project success stories/case study/best practices/lesson learned and submit to supervisor
 Offering guidance and counseling to parents.
 Assessing clients and identifying their problems.
 Engaging in discussions with clients and making them feel comfortable.
 Implementing individualized treatment programs/or refer cases to service providers
 Evaluating clients responses to treatment over time
 Organizing a long-term counseling plan by referring cases to service providers
 Offering services to all age groups.
 Offering both one-on-one and group counseling.
 Keeping a detailed account of the client’s mental health history.
 Being patient and building relationships based on trust.
Required Qualifications and Experience:
 Bachelor’s degree inCounselling/ Psychology. Postgraduate or master’s degrees as an added advantage.
 Valid license in Counselling Psychology.
 Good observational skills and attention to detail.
 Proven experience as a counselor.
 Thorough understanding of human physiology
 Exceptional interpersonal skills.
 Excellent written and verbal communication.
 Empathy and sensitivity when dealing with clients.
 Highly analytical mindset.
 Good diagnostic and problem-solving skills.


Job Title: Nutrition Expert

Job Responsibilities:
 Evaluates parents and children’s nutritional needs
 Draws up a meal plan for the client’s dietary requirements
 Evaluates plan’s effectiveness and revises as necessary
 Counsels parents on nutrition and ideal nutritional choices based on the client’s current condition
 Consults with a team of healthcare practitioners who work together with the client
 Educates the public on nutrition issues
 Keeps up to date on the latest nutritional studies and findings
 Travels to speaking engagements when working with the community
 Recruits volunteers when working on nutritional research projects
 Gathers statistics and organizes reports when conducting research
 Writes up reports detailing the client’s progress
Required Qualifications and Experience:
 Bachelor degree inFood and Nutritional Science, dietetics, biochemistry, or relevant field. Postgraduate or masters degree as an added advantage.
 Valid license to practice the profession.
 Developing Personalized Nutrition Plans for Clients Preferred.
 Instructing, Coaching, and Motivating Clients Preferred.
 Proven experience as a nutritionist.
 Thorough understanding of biochemistry and human physiology.
 Good understanding of research methods and data analysis.
 Excellent Communication Skills, Both in Verbal and Written Communication.
 Strong Coaching Skills.
 Critical Thinking Skills.
 Good Decision Making Skills.
 Great Presentation Skills.
 Time Management Skills.
 Self- motivated and able to work independently.
 Service-Oriented.
 Ability to Perceive Client Reactions and Discern What Motivates Their Dietary Behaviour;
 Ability to Demonstrate Complex Problem Solving Skills


Job Title: Child Protection and safeguarding Experts

Job Responsibilities:
 Respond to incoming/inbound calls and provide the needed services.
 Send the required information to the stakeholders through outbound SMS services.
 Responsible for the resolution of inbound/outbound calls as per the workflow.
 Responsible for validation of records & registration of beneficiaries.
 Assist in the resolution of queries.
 Establish good working relations with the project team, government, and stakeholders at districts and regional level.
 Link with responders in local authorities at the district and regional level to enhance the referral mechanism of cases.
 Link parents and children with available services surrounding them.
 Adhere to high ethical safeguarding standards and comply with all regulations.
 Promote and abide by internal policies and procedures including child protection policy.
 Develop and submit all reports to the supervisor.
 Document well project success stories, case study or best practices, lesson learned, and submit to supervisor.  Review reports of an alleged case of abuse or neglect.  Coordinate services to help children and their families.  Fill out paperwork outlining the investigation and the resulting actions that were taken
Required Qualifications and Experience:  Bachelor degree inEarly Childhood Development, Social Work, Social Sciences. Postgraduate or masters degree as an added advantage.  Experience in a professional childcare environment.
 Valid license/certificate to practice the profession
 Should have experience in a call centre
 Should have excellent communication skills in Kiswahili and English
 Experience in providing guidance and counseling  Exceptionally patient, compassionate and passionate about working with children
 Familiarity with early childhood development to address the emotional, physical, and mental needs of children.  Creativity in creative activities such as art, dance, and music to guide parents to stimulate children’s development.
 Excellent communication skills.
 Problem-solving skills.


Job Title: ECD Caregiver

Job Responsibilities:
 Respond to incoming/inbound calls and provide the needed services.
 Send the required information to the stakeholders through outbound SMS services.
 Responsible for the resolution of inbound/outbound calls as per the workflow.
 Responsible for validation of records & registration of beneficiaries
 Assist in the resolution of queries.
 Establish good working relations with the project team, government, and stakeholders at districts and regional level.
 Link with responders in local authorities at the district and regional level to enhance the referral mechanism of cases.
 Link parents and children with available services surrounding them
 Adhere to high ethical safeguarding standards and comply with all regulations.
 Promote and abide by internal policies and procedures including child protection policy.
 Develop and submit all reports to the supervisor.
 Document well project success stories/case study/best practices/lessons learned and submit to the supervisor.
Required Qualifications and Experience:  Bachelor degree inEarly Childhood Development, Social Work, Social Sciences. Postgraduate or masters degree as an added advantage.  Experience in a professional childcare environment.
 Valid license/certificate to practice the profession
 Should have experience in a call centre.
 Should have excellent communication skills in Kiswahili and English.
 Experience in providing guidance and counseling.  Exceptionally patient and passionate about working with children.
 Familiarity with early childhood development to address the emotional, physical, and mental needs of children.  Creativity in creative activities such as art, dance, and music to guide parents to stimulate children’s development.
 Excellent communication skills.


Job Title: Pre Primary Teacher

Job Responsibilities:
 Respond to incoming/inbound calls and provide the needed services
 Send the required information to the stakeholders through outbound SMS services.
 Responsible for the resolution of inbound/outbound calls as per the workflow.
 Responsible for validation of records & registration of beneficiaries
 Assist in the resolution of queries.
 Establish good working relations with the project team, government, and stakeholders at districts and regional level
 Link with responders in local authorities at the district and regional level to enhance the referral mechanism of cases.
 Link parents and children with available services surrounding them.
 Adhere to high ethical safeguarding standards and comply with all regulations.
 Promote and abide by internal policies and procedures including child protection policy.
 Develop and submit all reports to the supervisor.
 Document well project success stories, case study, best practices, lesson learned, and submit to supervisor.
Required Qualifications and Experience:  Bachelor degree inEarly Childhood Development, Social Work, Social Sciences. Postgraduate or masters degree as an added advantage.  Experience in a professional childcare environment.
 Valid license/certificate to practice the profession.
 Should have experience in a call centre.
 Should have excellent communication skills in Kiswahili and English.
 Experience in providing guidance and counseling.  Exceptionally patient and passionate about working with children.  Familiarity with early childhood development to address the emotional, physical, and mental needs of children.
 Creativity in creative activities such as art, dance, and music to guide parents to stimulate children’s development.
 Excellent communication skills.


How to apply:

If you feel you are the right match for the above-mentioned position, please apply by sending your CV and cover letter to:

HRD, BRAC Tanzania Finance Limited,

Plot No 17,

Coca Cola Road – Light Industrial Area,

Mikocheni P.O. Box 105213,

Dar es Salaam

Or through email to recruitment.tanzania@brac.net with a subject capturing the position you are applying for.

The applicationdeadline is 16.06.2020. (Only shortlisted candidates will be contacted). BRAC Tanzania is an equal opportunity employer and is against all forms of exploitation, discrimination, and harassment at the workplace.

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